Disclaimer
Dandelion Naturopathy is owned and founded by Gemma Shanahan (BHSc Naturopathy) who is a member of the Naturopaths & Herbalists Association of Australia (NHAA). We provide naturopathic care to clients within the naturopathic principles and therapeutic guidelines to support them on their health journey through cause-based holistic practice. We prescribe products such as herbal medicines, nutritional supplements and flower essences and provide clients with diet and lifestyle advice. We can offer pathology testing, however my clients will not be covered by Medicare and any testing will be an additional cost. Please understand we are not General Practitioners and do not fall under the cover of Medicare or Private Health Insurance, however there will be cases when we refer to a General Practitioner when investigation or treatment is out of our scope of practice.
The content contained within this website is for informational purposes only and reflects personal views and opinions based on education, research, clinical experience and traditional knowledge. All information on this website is created by Gemma Shanahan unless otherwise acknowledged. Knowledge and understanding are continually updated, and therefore some content may not always reflect current research.
As a client and visitor to this site, you are responsible for your own wellbeing and safety. This information should not replace professional advice and it is strongly recommend that you consult your healthcare practitioner regarding personalised medical advice, treatment and diagnosis.
Dandelion Naturopathy may provide external links or links to download documentation. Despite taking care when selecting and creating these links, we are not responsible if any viruses or other damage occurs as a result of these links. Unless indicated, we are not affiliated nor do we endorse any products these external links sell. For affiliated external businesses, I am not responsible for any relationships you may enter into.
Code of Conduct
Dandelion Naturopathy acknowledges health practitioners not regulated by the Australian Health Practitioners’ Regulation Agency (AHPRA) must comply with the Code of Conduct for Certain Health Care Workers provided by the Health and Community Services Complaints Commissioner (HCSCC) Full details can be found here.
Change of Mind – Products
For retail goods and prescriptions, clients must choose their products carefully as Dandelion Naturopathy will not refund or exchange nutritional supplements, dispensary prescriptions, retail goods or vitamins due to change of mind.
Faulty Items
If the items are deemed faulty, Dandelion Naturopathy will allow refunds or exchanges in accordance with Australian Consumer Law. This enables a client to return a faulty product that is:
- Significantly different to those shown or described to the client
- Not fit for purpose
- Unsafe
To process a faulty goods refund or exchange:
- Proof of purchase, such as a receipt, is required
- Dandelion Naturopathy has the right to assess the condition of the returned goods prior to offering a exchange or refund
- The client has made Dandelion Naturopathy aware of the faulty product no later than 10 days from the purchase date
Should a client experience an adverse reaction to their prescription or are unsure if it is a therapeutic or adverse reaction, they should contact Dandelion Naturopathy on 0438 803 319 or if it is a life-threatening reaction, call 000. If an adverse reaction has occurred, the product will be refunded and appropriate reporting will follow.
Refunds
For incorrect pricing of a service or product, Dandelion Naturopathy will process a refund or offer a credit that can be used for future purchases. Refunds will be refunded via electronic transfer to the client once bank details have been received.
Dissatisfaction
If a client is dissatisfied with a service provided by Dandelion Naturopathy, the client should contact Dandelion Naturopathy. The nature of the dissatisfaction will determine the resolution, which is determined case by case. If issues are not able to be resolved, the involvement of the NHAA may be required.
Booking and Payment Terms
Clients must be at least 18 years of age when booking a treatment at Dandelion Naturopathy. Any client that is under 18 years of age must have a parent or guardian book and attend their appointment at Dandelion Naturopathy.
Bookings are restricted to Australian residents only.
Bookings can be made either via the online Simple Clinic booking system, via phone, email or website enquiry. Please contact us if you have any questions or concerns. Certain payment and billing data will be collected by our third-party partners, which may include but is not limited to your name, credit card number, expiration date and security code. For any consultations or products prescribed, payment must be made straight after via direct debit or cash.
Bank details are as follows
- Account name: Gemma Shanahan
- Account number: 102 497 647
- BSB: 805-050
Pricing Policy
Pricing is for treatment only and does not include any other additional products, services or dispensary items. This excludes a flower essences consultation, where the pricing does include the flower essence prescription for an in-person consultation.
For online or over the phone consultations, express postage is not included in the pricing and will be treated as an additional cost to the client as per Australia Post Charges for express postage.
Confirmation of Appointment
Dandelion Naturopathy may conduct confirmation calls, emails or SMS text messages 2 days prior to an appointment. Regardless of whether a confirmation exchange was received, should an appointment be cancelled within the 24-hour period prior to the scheduled appointment time, cancellation fees will still apply.
Cancellation Policy
As part of Dandelion Naturopathy’s commitment to ensure optimum availability for clients, all bookings require at least 24-hours notice to cancel or change an appointment regardless of the method of booking.
Any booking that is cancelled within the 24-hour period prior to the appointment date and time, will be charged a cancellation fee of 50% of the value of the consultation fee, unless in an emergency. A rebooking and/or refund may be requested if an appointment is cancelled prior to the 24-hour period. All unpaid cancellation fees that have been charged to a client’s account must be paid prior to, or on the day of, the client’s next appointment. Dandelion Naturopathy reserves the right to refuse any future appointment bookings should payment of cancellation fees not be made.
Appointment Changes
All appointment bookings made online, in person, or over the phone may be rescheduled up to 24-hours prior to that appointment time at no additional cost. However, Dandelion Naturopathy reserves the right to limit the number of times that an appointment can be re-scheduled. Same-day appointment time changes are not considered to be cancellations and are permitted subject to availability.
No Show to Appointment
Failure to present for an appointment will be considered a ‘No Show’ and treated as a cancellation with less than 24-hours notice. A cancellation fee of 50% of the consultation fee will be charged to the client’s account.
Client Intake Forms
After booking a consultation at Dandelion Naturopathy, please read and fill in the client intake form and any other accompanying documentation that is sent to you. To facilitate the best possible client experience at your appointment, this must be received by Dandelion Naturopathy at least 48 hours prior to your appointment, if time permits between booking the appointment and the appointment time. Where the client intake form and accompanying documentation is not received in time, regrettably the client must complete the form during the consultation at the expense of their own consultation time. It is also a requirement that all information you provide to Dandelion Naturopathy is correct and true at the time.
Consultation Etiquette and Behaviour
At Dandelion Naturopathy, we aim to provide our clients with the best possible care by providing a professional, comfortable and safe environment. Please respect the facilities, staff and processes. Please arrive 5-10 minutes before your consultation time as additional time will not be offered to late clients and the full consultation charge will still be applied.
We do not tolerate any aggressive comments, gestures or inappropriate behaviour. If this occurs, we will immediately terminate the consultation and 100% of the consultation fee will be charged regardless.
Privacy Policy
All client records at our clinics are treated confidentially and in accordance with legal and ethical requirements.
In accordance with the Australian Privacy Principles 2014 (Privacy Act 1988), the Personally Controlled Electronic Health Records Act 1012 and the Freedom of Information Act 1982, individuals have a right of access to health information held about themselves. Requests for access to client health information must be made in writing.
Evidence of identity of the person will be required. A driver’s licence, pension card, student card, Medicare card or similar identification bearing a specimen signature will normally be acceptable. Processing of the request cannot begin if any of the requested information is not supplied. View our online Privacy Policy here.
Functional Medicine Testing and Referrals
We would appreciate that all past and current treatments and pathology testing is shared with us at Dandelion Naturopathy to provide the best possible care. It is also recommended to advise your general practitioner or other medical professionals that you are receiving naturopathic treatment so that integrative care can be achieved. Dandelion Naturopathy is unable to cover the cost of additional pathology tests or referrals.
Health Rebates
Unfortunately, at this stage there are no Private Health Rebates on naturopathic consultations.
Consultation Delivery
Consultations are delivered either in clinic or via phone/Zoom video calls.